Rep Fitness Reviews
Based on 21 customer reviews and online research, repfitness.com has a consumer rating of 3.0 out of 5 stars, indicating that most customers are generally satisfied with Rep Fitness.
5 Stars(8)
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4 Stars(2)
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3 Stars(1)
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2 Stars(1)
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1 Star(9)
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How would you rate Rep Fitness?
Top Reviews
Like many of you, I Am in the middle of designing a home gym due to the current societal shutdown . Also like you, I have researched and sought the best bang for my Buck equipment to outfit said gym.
Low and behold I find rep fitness . I ordered several random things and they came quickly and work great. Then, once preorders opened up, I bought the FT5000 functional trainer . It finally came, and I was ecstatic . Upon assembly , however , I discovered a glaring defect in the welding of the side panel. This causes the pulley whee to scrape on the side as it turns creating friction which not only causes a base difference in left and right resistance weights, but creates dangerous jerking movements and also will grind down the pulley wheel Over time.
I have contacted them no less than 12 times during the past week. Their phones are down and you must contact them by email. 11 of my emails have gone ignored and the one response I got is an employee promising someone would call me the next day, which never happened.
I have now opened a fraud claim with my card issuing bank On the grounds of an item Being significantly not as described ( I paid for a working and functional FT, which I did not receive) I was also smart enough to document every single email and call and provided my bank With video and photographic evidence of the machine .
I posted a review on their site with one star and they took it down within twenty minutes , which also demonstrates that you cannot trust their reviews, since they delete any negative ones.
BEWARE, folks, pay a little more and go elsewhere . I wish I had.
Like many on here reviewing Rep, I understand that with the world shut down shipping times may be extended. That’s not what has happened to me and from what I see here many others. I ordered $3500 worth of equipment from this company in early March when they had an open ore order period. My expected ship date was 4/30-5/14, cool. When pre ordering opened again in April I ordered more equipment. That expected ship date was 6/15-6/30. Also just fine. When it got close to the end of April I decided to email to see if there was a closer idea on ship date because I was finishing up some things in my basement and wanted to know how much time I had. This was the response I received; “ Hey Jeremiah, Thanks for reaching out to us so that we can help.
As a member of the Customer Service Team, I apologize for the lack of communication as we have been fielding an extremely high volume of emails, and handle each request individually, which takes some time.
It has recently come to our attention that we ran into an error in our system that caused us to oversell some items unbeknownst to us. After reviewing your recent order, it does appear that it was affected and we are unable to fulfill the Iron Plates and PR-1100 within the original time window.
We are so sorry about this! We do have several waves of shipment coming in the next month, but due to the amount of Pre-orders in our system, it is difficult to gauge exactly when your order will ship.
The new time window we were given was the June 15 – June 30 range. We will know more accurate ETAs as shipment comes in and our system allocates to Pre-Orders.
Please let me know if you would like to continue to wait, or prefer to amend/cancel/refund your order.
Happy to help however I can.”
After this the company sent a generic email that pretty much mirrored this with the exception of the admission that they oversold the product “unbeknownst” to them. That’s complete BS and I’m pretty sure anyone else reading this that’s in my same position would agree. At some point emailing back and forth with them they offered me to cancel the order and be refunded, adjust the order or just hand out and wait. I’ve already invested a ton of money and prepared so obviously I’m kinda stuck waiting. The complete kick in the balls was their joke of offering $10 off my next order for the inconvenience. After I get this equipment, whenever the hell that will be, I have zero intention of ever doing business with this company again. I will pay double and go to Rogue at this point. $10?! What a f’ing joke.
Customer Reviews (21)
I do not think that I will ever contact this company precisely because the agreed delivery conditions are not met.
You won't be able to get something on time!
I ordered several olympic plates from Rep. I got the cheapest, basic iron ones they had that were in stock. (They say "standard" on them.) The main thing is there are no burrs in the holes to scratch my bar. They are very basic plates and a great start to having my own equipment without breaking the bank. Best part, they arrived really fast!
I'm torn between giving 3 stars or 4 stars; I wish 3.5 was an option. I ordered a PR-1050 (short) rack and a good amount of bumpers from them recently. I had no reason to contact customer support because no errors were made. COVID is a crazy time for fitness companies and when it came to fulfilling my order; Rep Fitness killed it. I paid for an instock item, it was packaged and shipped quickly, I received everything I ordered including all of the components to make the rack. I went with 3 stars because, as explained below, the product is just "good enough" and 3 stars reflect that.
The cons I have are for the product itself, the PR-1050 rack. I'm trying to be reasonable due to its low price point ($270), but there are some clear design flaws that (from my inexperienced perspective) could be easily fixed. For example, the PR-1050 (and all 1000 lines I believe?) have weight storage horns on the back of the unit. This helps weigh the unit down, and of course, is a nice touch to incorporate some weight storage. However, the design flaw is that the nut/bolt that keeps the back post attached just barely -- about 1/4 to 1/2 inch -- hits the weight placed on the storage horns. This causes the whole bumper stack to lean to one side, and since bumpers are not iron, I'm apprehensive to stack numerous 45's on top of eachother since the bottom 45 could be permanently affected over time. I found a work around; place an iron 5 pound weight on first to help elevate the bumpers above the nut/bolt. If it was this easy for me to fix, why not just fix the unit itself?
Additionally, one of my posts had a heavily bent weld. Where the post would connect in to the frame at the bottom, one of the "t flaps" (for lack of a better word) was noticeably bent. Thankfully I was able to still securely get this post connected to the bottom frame, but it certainly doesn't inspire confidence especially after their recent welding failures/safety strap recalls.
I bought this rack to be a temporary hold over until I'm able to move into my next home at which point I'll purchase my 'gym for life.' I was considering Rep's 4000/5000 line, but after this experience I know I'm not going with them for my next purchase. The 1050's design flaw indicates either laziness or incompetence and the fact that the bent weld made it to me reflects a lack of quality control. It's fine for this rack, but I'd be very annoyed if I spent $4k on a 5000 line rack to have these issues. Also, Rep Fitness's previous draw (in early 2020) was their price point. However, after some recent price increases, they're really not all that much cheaper than American made products (referencing 4000/5000 line specifically, my 1050 was a good value). With Biden campaigning on actively encourage manufacturing in America by taxing import companies, it would make sense that Rep will be forced to increase prices again soon. Lastly, I have no idea why they'd do this, but Rep Fitness is clearly paying for reviews on this website. The posts below this - posted by "Tilak Joshi" and "Salwon Dabukka" - are very obviously fake and clearly posted to just boost their score on this website. It's very disappointing behavior to see from them.
In general, I am satisfied with the way they work, but they often overlook important details and do not always take into account personal wishes. They should definitely work on it.
Normal specialized service.
Everything is organized and clear.
No major issues.
These guys are awesome. For context, I ordered a couple of 10 lb Olympic plates from another small fitness company 2 weeks ago and I still haven't received them. Four days ago, I ordered an AB5000 from Rep - the best bench there is, btw. They shipped it the next day and it arrived 2 days later. A 100 lb bench to Maryland from Colorado in 3 days is pretty awesome, given the state of the home gym market during the pandemic. Also, the military discount is much appreciated. I will definitely be returning to Rep in the future!
I place the order first week of september 2020 according to tracking number they give me estimated delivery date october 5 2020 but until now no delivery happen .tracking said still in shanghai. sent them dozen of email but this company doesn’t reply. i have a feeling i’m been scam by this company . i have to file a dispute thru Paypal to get my $1000.00 back but until now no result yet. Please Avoid Doing Business With this Seller they are only good communicating in the beginning to get your money after that their not communicating with you . Big mistake to trust this company.
Sent the wrong item. DO NOT ORDER FROM THEM OR THEY WILL GET YOUR ORDER WRONG. Go somewhere else.
Had nothing but great experience with Rep Fitness everything ships quickly and arrives in great condition. People understand your not buying from rogue your paying less for a great product still. The people saying this and that need to understand that these things happened all over fitness companies. There not at fault for broken supply chains and a huge demand that they have to keep up with. This company has rescued my plans of beginning a home gym. 85 percent of my home gym is consist of rep fitness. I, also purchased from Rogue and bells of steel, and titan fitness so I’m not bias. All other companies have very short supply of gym equipment daily the few places are rogue and rep fitness. You can go with rogue but expensive and rep fitness doesn’t charge an arm and a leg it’s just right. People claiming bad customer service and receiving generic emails you have to understand there getting thousands daily.
Not sure why so many 1 star reviews about their customer service experience but mine has been great. Spent over 3K buying their products one by one and so far, they helped me with all the issues I have had. Yea their products are made in China but the quality is practically the same as others.
I tried ordering a PR 4000 during a small window of availability during this gym shutdown/COVID pandemic and I was unable to add to cart due to a glitch. I emailed customer service and got in contact with a CS member named Brandi. Not only did she help me complete the order through email, she was able to adjust it prior to shipping. She helped answer questions, she responded faster than their site says they are able to, and she’s beyond amazing! I know Rep hired more people to deal with the huge influx of business and honestly, they should hire as many employees like Brandi as possible! I can’t wait for my items to arrive and I feel comfortable knowing that whatever happens, I can contact a real person quickly, get answers to my questions, and protect my investment. They have a customer for life and I will be purchasing my equipment through them in the future. Thank you Rep for handling this increase in demand gracefully and thank you Brandi for allowing me to take up some of your time.
Pitiful customer service. I want to shop REP because I live and run my business in Colorado. Every order I have had a bad customer service experience. Whether it’s a rude kid or a long wait only to find the staff goofing off in the back instead of retrieving my order.The quality is good, but no where near the quality of Rogue. I asked if they would do a special pre-order for Colorado small businesses instead of putting me in a que where Im number 16,000 in line to buy equipment. They said no. Ill stick with Rogue.
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